Shipping and returns

Available shipping methods, production timing, and delivery totals are confirmed before payment.

Because products are personalised, exact dispatch timing can depend on preview approval, selected format, and fulfilment availability.

Personalised products are made to order, so cancellations and returns can depend on whether production has started.

If something is wrong with an order, email contact@gohippo.com with your order ID and we will guide the available correction, replacement, or refund path.

Review the recipient name, title, cover, selected format, shipping details, and discount code before continuing to payment.

If you return from Stripe or PayPal, GoHippo keeps your checkout details in the browser so you can continue without retyping everything.

Email contact@gohippo.com with the email used at checkout and any project or order reference you have.

Do not send payment card numbers or passwords in support messages.