Shipping & returns
Shipping and returns
GoHippo confirms available delivery options during checkout for your selected country and format.
Supported destinations
United States, United Kingdom, Germany, Canada, Mexico, Australia, Spain, Austria, France, Italy, Japan
Choose an actual supported delivery country at checkout. The English-language Europe store is a language option, not a delivery destination. Checkout confirms whether your address is accepted.
Delivery options
Available shipping methods, production timing and delivery totals are confirmed before payment.
Because products are personalized, exact dispatch timing can depend on preview approval, selected format and fulfillment availability.
Personalised returns
Personalised products are made to order, so cancellations and returns can depend on whether production has started.
If something is wrong with an order, email contact@gohippo.com with your order reference and we will guide the available correction, replacement or refund path.
Before you pay
Review the recipient name, title, cover, format, delivery details and discount code before payment.
If you return from Stripe or PayPal, GoHippo keeps your checkout details in the browser so you can continue without retyping everything.
Need help?
Email contact@gohippo.com with the email used at checkout and any project or order reference.
Never send payment-card numbers or passwords in support messages.