Privacy Policy

This template Privacy Policy explains how GoHippo handles information when you browse the website, create a personalised book or comic, upload photos, place an order, contact support, or receive transactional emails.

GoHippo is a personalised gift service, so the information you provide may include details about you, the buyer, the recipient, and the people or stories you choose to include in a project.

We may collect contact details such as email address, order details, delivery details, project details, recipient names, relationship details, questionnaire answers, uploaded photos, generated previews, selected titles, selected covers, and customer support messages.

We also collect technical information such as device type, browser, approximate region or locale, pages visited, referral information, UTM campaign parameters, and basic analytics events used to understand where customers drop off in the creation flow.

We use information to create personalised previews and books, process orders, take payment, provide delivery and fulfilment, send order confirmations, provide support, improve product quality, prevent abuse, and maintain website security.

We do not need your payment card details to provide support. Payments are processed by payment providers such as Stripe and PayPal, and GoHippo should not store full card numbers.

Photos and personal details you provide may be used to generate covers, illustrations, previews, pages, book content, and order files. You should only upload photos and personal details where you have permission to use them for the gift.

AI-generated output may be reviewed, regenerated, stored, or processed as part of creating and supporting your order.

We may use trusted providers for hosting, storage, AI generation, image processing, analytics, email delivery, payments, security, and fulfilment. Examples may include services such as Stripe or PayPal for payments and SendGrid for transactional emails where configured.

These providers process information only as needed to support GoHippo’s service, security, fulfilment, and customer communications.

GoHippo may use cookies, local storage, session storage, and analytics events to keep the site working, remember sessions, understand funnel performance, and improve the customer journey.

Analytics should avoid sending raw personal information such as email addresses, phone numbers, addresses, full free-text prompts, uploaded image contents, or payment card data.

We keep information for as long as needed to provide the service, fulfil orders, support customers, meet legal or accounting obligations, prevent fraud, resolve disputes, and maintain business records.

Local development and production storage may have different retention processes. Production retention should be managed according to operational, legal, and customer support requirements.

You can contact us to ask about access, correction, deletion, or support with your information. Some requests may be limited where information is needed for order fulfilment, legal records, fraud prevention, or legitimate business operations.

If you have a question or request, email contact@gohippo.com and include the order ID or project email where relevant.

We use reasonable technical and organisational measures to protect information. No internet service can be guaranteed to be completely secure, so please avoid submitting unnecessary sensitive information.

Do not send payment card numbers, passwords, or highly sensitive personal details through support messages.

For privacy questions, data requests, or customer support, contact GoHippo at contact@gohippo.com.